POLICY TERMS AND ACTIVATION:
In order to claim a broken bat you must first ACTIVATE your warranty and then CLAIM it by following all of the instructions on this page. Please read all the way through thi entire page (do not just fill out warranty submission link).
In order to activate your Southbat's 30 day warranty, please register your new Southbat by activating your warranty online here. This does NOT complete your warranty claim. Please continue reading.
(Make sure to click "Complete Registration" after your review page comes up)
Southbat offers a one-time replacement within the first 30 days of the original purchase.
Warranty covers manufacturing defects from normal field usage including cracking of breakage of the wood. The policy does not cover: bats that have been abused, altered, or mistreated. Bats hit with dimple balls are not covered under this policy.
CLAIMING YOUR WARRANTY BAT:
Please email us at firstname.lastname@example.org with the following information:
1-Copy of your purchase receipt to show proof of date of purchase, size and model.
2-Picture of broken bat. Please include an up-close image and one that shows most of the bat if not all.
If exact model and size is out of stock, customer can chose another model from the same category.
Once your warranty has been approved, you can go ahead and pay for the shipping!!
Contact us at (800)268-4934 directly to find out about our replacement policy.